How to Hire a Software Company in India (SME Checklist)
SMEs lose money hiring “full-service IT” vendors that sell everything and prove nothing. Use this checklist.
1. Write the problem in one paragraph
Who users are, what is broken today, what “done” looks like in 90 days.
2. Decide build vs buy
If a product fits 80%+, buy it. Hospitality example: build vs buy hotel software.
3. Demand proof that can be checked
Live products, named references with permission, or detailed case studies — not “150+ happy clients” with stock photos.
4. Insist on written scope
Milestones, out-of-scope list, acceptance criteria. See custom software.
5. Clarify IP and access
Who owns code, who holds cloud accounts, how handover works.
6. Plan for after launch
Bugs and small changes are normal. Ask about maintenance.
BitLegacy’s own checklist starts at get a scoped estimate and questions to ask a vendor.
Frequently asked questions
What should an SME ask before hiring?
Ask for a named team contact, written scope, IP terms, similar work (with permission), and a maintenance plan after launch.
When should SMEs buy SaaS instead of custom?
When an existing product covers most of the workflow. Custom is for unique process or deep integrations.
Want help putting this into practice?
BitLegacy builds software and websites that solve real business problems — and runs BitLegacy Hotels, hotel management software for independent Indian hotels.
About the author
Captainjeet Kaur
Managing Director, BitLegacy Solutions LLP
Captainjeet Kaur is Managing Director of BitLegacy Solutions LLP — the India-based team behind BitLegacy Hotels and custom software for SMEs and startups. She writes practical buying and product guidance without unverifiable claims. Meet the team.
