Custom software vs off-the-shelf — a decision guide
Buying existing software is usually faster and cheaper when it fits. Custom wins when your workflow is the product.
Buy (or subscribe) when
A credible product covers 80%+ of needs — for many independent hotels, that is BitLegacy Hotels or a peer PMS.
Build custom when
Your process is unique, integrations are deep, or no product covers the core workflow without painful workarounds.
Our bias check
If Hotels fits, we will recommend the product path. Custom is not automatically the upsell.
Always compare total cost of ownership: licences, training, and change management — not just build price.